People in Mind (PIM)

The PIM Project offers a service that is free, confidential and impartial. It provides a holistic and tailored advice process, involving debt advice with mental health support and guidance, to meet clients’ needs.

Clients are allocated two advisers who work in tandem – one from Pentreath to support their mental ill health and one from Citizens Advice Cornwall to deal with their debt and financial issues/concerns. The programme of support lasts 16 weeks and the client is then helped to access other services they might need to help them move forward with their lives, when the debt advice process is complete.

PIM advisers can help with benefits advice, work and employment, consumer problems, housing, family law and courts and immigration issues.

Access/Referrals to the project can be made via the Community Gateway. People can access the Gateway via a dedicated telephone line – 01872 266383, and email – gateway@ageukcornwall.org.uk

The Gateway is open from 8am to 8pm, 7 days a week, 365 days a year.

Referrals can also be made directly to Pentreath or through Citizens Advice Cornwall, by the client or a third party.

Citizens Advice Cornwall can be contacted for support directly by texting the word ADVICE to 78866 and they will call back (excluding weekends and bank holidays) or by calling the Adviceline on 0800 144 8848 Monday to Friday 10am to 4pm.

It is jointly funded by Cornwall Council Public Health and NHS Cornwall and Isles of Scilly Integrated Care Board. Led by Cornwall Voluntary Sector Forum, it includes Pentreath, Citizens Advice Cornwall,  Age UK Cornwall and Isles of Scilly, Cornwall Mind, Young People Cornwall, Chaos Group, CLEAR and Volunteer Cornwall.

For support regarding your mental health, please go to Mental health support – Cornwall Council or please call the 24/7 mental health helpline on 0800 038 5300.